FTP Worldwide offers a 30-day money back guarantee. We are confident that you will be completely satisfied with our file sharing and FTP service. If for some reason you are not 100% satisfied with our FTP services within the first 30 days of signing up for our service, and you are not in violation of our terms and conditions, we will refund the hosting fees you have paid for in advance. The setup fee is non-refundable.
FTP Worldwide guarantees If your FTP service downtime is more than a cumulative 1-hour per month, we will credit the amount of downtime over 1 hour to your next billing period. Downtime is defined as a non-scheduled disruption of service on our internal network equipment. Our guarantee does not cover any externally related Internet outages. We guarantee that our network will be up and functioning 99.9% of the time per month. We feel a safety net of .1% each month allows us time for repairs, updates and unforeseen events that may arise.
Our network is available 24hrs a day 365 days a year. We attempt to perform all scheduled down-times during off hours and communicate these maintenance windows to you via email. If you do experience an unscheduled outage, you will be required to document your web site downtime and email this information to support.