1.1 Why would I want to sign up for Select Secure or Premium Secure?
Regardless of which plan you plan you select, if you need the added protection of having your user's passwords encrypted and all your files encrypted during transfer then you need one of the Secure Plans.

1.2 What is the difference between the Select Plan and the Premium Plan?
The Premium Plan gives you the added features of:

1. Having a dedicated IP address which allows you to use your own domain name if you so chose.
2. The dedicated IP also allows your site to function as a virtual dedicated server. In other words, your site functions as if you have your own dedicated server.
3. You can assign multiple directories to multiple users. Example: Sales, Service and Accounting directories are assigned to John, Mike and Mary and Warranty is assigned to John and Mary.
4. You can Assign individual user permissions per directory. Example: Mary is given read only permission in the Sales and Service folders and read/write permissions in the Accounting and Warranty folders.

1.3 I tried your Demo but it will only let me download. Why can't I upload?
The Demo was set up to allow downloads only to prevent people from abusing the Demo and trying to transfer their files.

1.4 How do I change my billing information?
Go to Billing->Billing Info menu, and click the change Billing Info button.

1.5 How do I change my contact information?
Go to Acct. Preferences->Contact Info and edit your contact information.

1.6 I lost my password, what should I do?
Go to the control panel site, Click on the link "forgot your password" right under the login box, and follow the instructions.

1.7 Can I purchase additional disk space?
Yes, you can always upgrade your site plan at anytime.

1.8 What happens if I exceed my data transfer limit?
Although you have virtually unlimited transfer, you will be notified by email if you exceed reasonable limits. See Terms Of Service.

1.9 What happens if I purchase additional items in the middle of the billing period?
Any additional resource purchases will be pro-rated accordingly. The charge will be calculated based on the date when the resource was purchased to the end of the billing period.

1.10 Can I use anonymous-FTP?
No, for security and privacy reasons, anonymous FTP is not allowed.

1.11 How long will it take to set up my account?
Your account will be set up within one working day of placing your order. Normally within three to four hours.

1.12 Can I send a file to more than one user?
Yes. You can send a file to up to as many users as your site plan allows.

1.13 Will my users be password protected?
All your users will be password protected by you. You will have total control of your site.

1.14 I lost my Account Login password, what should I do?
Go to the Control Panel site, click on the link "If you have forgotten your password, click here" under the login box, and follow the instructions.

1.15 Will my users require additional software?
No, there is no additional software required by your users. FTP Worldwide provides a web based FTP Client for you and your users.

1.16 Do you require credit cards?
The accepted form of payment is with a credit card. All information is encrypted to protect your privacy. For annual plans, a purchase order and invoice policy is an option.

1.17 How many simultaneous connections can I have on my site?
You can have as many connections as your plan has users.

1.18 Do I need a secure FTP site?
All FTP Worldwide FTP sites are secure. All users are required to have a login name and password to gain access to any of our FTP sites and all our servers are behind firewalls with the latest intrusion and brute force protections. A Secure FTP site, however, goes one step further and protects the files while they are being transferred across the internet. While the files arre being transferred, they are encrypted so that even if a hacker somehow downloads them they are not readable. Who typically uses or requires a Secure FTP site?

1. Businesses transferring credit card information.
2. Financial institutions.
3. Anyone transferring personal records or any type of personal information.
4. Businesses transferring or transcibing Medical records. See HIPAA ready.
5. Public or private institution handling classified information.
6. Anyone with sensitive copyright or patented information.
7. Companies who need to protect there designs or other types of sensitive or timely information.

Most businesses do not require a Secure FTP site but unless it is required by law or corporate policy, the choice is really up to the individual user.

1.19 Is FTP Worldwide HIPAA compliant?
FTP Worldwide is HIPAA ready to meet your HIPAA compliancy requirements for transferring sensitive medical files. We serve many, medical offices and transcription agencies within the medical industry that must be HIPAA compliant. We meet HIPAA's guidelines as it pertains to our service.

For detailed HIPAA information you can visit the HIPAA compliance website.

• All our servers are located in data centers that are secured and maintained by 24/7 support staff.
• All our FTP servers are protected by the lates state of the art firwalls, intrusion and brute force protection.
• All of our FTP Servers run on Linux operating systems for maximum stability and intrusion protection.
• All our FTP shared servers with FTP sites do not accept anonymous FTP.
• FTP User names and passwords are required for all access to our FTP servers.
• 128-bit transfer encryption for all Secure FTP sites. All files transferred to and from a secure ftp site are encrypted.
• FTP over HTTPS (SSL) - requires the use of FTP Worldwide browser- based java applet. This means no one can access a secure FTP site with any other FTP secure software client adding to the overall security.
• FTPS Wrapper available for external ftp clients.
• SFTP over SSH2, available through Tectia SSH Server.
• Many medical transcription companies use FTP Worldwide to transfer voice and text files on a daily basis

2.1 What is a FTP Client?
A FTP Client provides the channel to transfer your files to and from your users. Our web based FTP Client provides all the software for you and your users and you can choose FTP Secure for added security.

2.2 What is an SSL Certificate?
The SSL security protocol provides data encryption, server authentication, message integrity, and optional client authentication for a TCP/IP connection. Because SSL is built into all major browsers and web servers, simply installing a digital certificate turns on their SSL capabilities. FTP Worldwide uses 128-SSL Encryption to assure fast transfer capability.

2.3 Can I monitor my site activity?
Yes. You can monitor your site's transfer usage and file storage availability.

2.4 What do the Premium packages offer over the Basic?
With a dedicated IP address you can use your own domain name, assign multiple directories to multiple users, and assign individual users permissions to a specific directory.

2.5 What is an IP address?
An IP (Internet Protocol) Address is a numeric number assigned for the purpose of delivering mail and other information from one computer to another.

2.6 Why would I need a dedicated IP address?
A dedicated IP address allows you to use your own domain name if you choose to and to select from a variety of premium site plans. See FTP Hosting Packages.

2.7 What is a Virtual Dedicated Server?
A Virtual Dedicated Server allows each site to operate independently on the host server.

2.8 Can I assign individual user permissions per directory?
Yes, with a Premium plan, you can assign individual user permissions to specific directories.

2.9 Can I assign multiple directories to multiple users?
Yes, with a premium plan, you can assign multiple users multiple directories.

2.10 How much control do I have of my site?
With FTP Worldwide, you have total control of your site. Depending on the plan you select, you can add/delete users, assign passwords, and add /delete directories.

2.11 What is FTP Secure?
FTP Secure provides you with the ability to encrypt all your file transfers for maximum security for you and your users.

2.12 Why should I choose FTP Worldwide?
FTP Worldwide offers the greatest selection of site plans for you to choose from at the best prices and supported by the finest support team available.

2.13 Can I customize the web based interface?
Yes, for an additional charge, you can give your site your own look and feel. Request through: support@ftpworldwide.com.

2.14 FTP Client Applet doesn't start, I see a gray box, or I see a blank screen?
Do you have an old browser? Try downloading the latest version of Netscape or Internet Explorer. For Netscape users, did you grant all the permissions the Applet asked for? If not start it up again and grant all the permissions. For Internet Explorer (IE) users running Windows, Microsoft no longer ships Java with Windows or Internet Explorer. Please install the Java plugin, which can be downloaded at: http://java.sun.com/getjava.

2.15 FTP Client Applet starts but I get errors while trying to connect or login?
Make sure the IP address or Host name you specified are entered correctly.
Make sure the port number you entered is specified correctly.
Make sure you entered your user name and password correctly.

2.16 I can connect to a remote server, but the client seems to hang?
The server you are attempting to connect to may not be fully supported by the applet. It is very rare that you would run across a server that doesn't work, please let us know. If you are behind a firewall or NAT, make sure that the passive switch id is turned on.

2.17 When I try to view a remote file, it doesn't display properly?
The FTP Client attempts to open files with it's associated program. If it doesn't open properly, the file you are trying to view doesn't have a file association. Mac and Unix systems only attempt to view text files.

2.18 I get an error message "permission denied" when trying to view, get or put a file.
You may not have permission to read, or write files in the directory you are trying to access. Contact the System Administrator for the server you are connecting to. Click on Dirinfo Button and verify file or directory permissions.

2.19 Does the FTP Client have Drag and Drop support?
Yes, but it only works with browsers that have the latest Java Plugin (1.2 or higher) installed. We estimate the percentage of browsers using Sun's Java Plugin to be about 20% today (Aug 2003). On browsers that are not running the Java Plugin the drag and drop will not work.

2.20 Is UFTP compatible with the AOL browser?
Yes. UFTP was tested with AOL client 8.0
NOTE: In order to run UFTP in AOL, Parental Controls have to be set to Adult (18+) or Mature Teen (16-17).

2.21 What are system requirements on the client's side?
All configurations below require Internet connection. These are recommended hardware requirements:
Windows Computers: Windows 95/98/NT/ME/2000/XP, Pentium or AMD 166Mhz, 64 Megs of Ram, 20 Megs of Hard Disk Space
Apple Computers: MacOS 8.X - 10.2, G3 Processor or higher, 64 Megs of Ram, 20 Megs of Hard Disk Space
Linux Computers: Linux Kernel 2.0.X, KDE or GNOME desktop, Pentium or AMD 166Mhz, 64 Megs of Ram, 20 Megs of Hard Disk Space, Graphic Terminal

2.22 Can I use UnlimitedFTP on my Macintosh?
Yes you can, Unlimited FTP applet has been designed to work on all Macintosh computers. Please follow these instructions:

Mac OS X users will require version 10.1 or higher. There is no need to install any additional software.

Classic Mac users need to have the MRJ (Macintosh Runtime for Java) installed. If you do not, you can download it from http://developer.apple.com/Java/download.html

• Internet Explorer users: You will have to use Internet Explorer 4.0 or higher to run the applet. We recommend IE 5.0 or later. You will also have to enable (MRJ) in IE preferences.
  
• Netscape Users: If you are using Netscape 4.76 or earlier, you will need the MRJ Plugin for Netscape. Visit http://www.mozilla.org/oji/MRJPlugin.html to learn how to download, install and configure the MRJ Plugin for Netscape.

MacBinary Support UnlimitedFTP can automatically convert all Mac files into a MacBinary format. MacBinary format is Internet friendly and allows all Mac files to be transferred to other platforms without any problems. This feature would not be possible without the source code written by Gregory Guerin. The source code for MacBinary can be found at http://www.amug.org/~glguerin/sw/index.html#macbinary.