1.1 What is the difference between Select Plans and Premium Plans?
Select Plans assign each FTP User ID access to a specific directory. Premium Plans give you the added features of:

1. Having a dedicated IP address.
2. Ability to assign multiple FTP User IDs to multiple directories. Example: Sales, Service and Accounting directories are assigned to John, Mike and Mary. Warranty directory is assigned to John and Mary.
3. Easily assign individual directory permissions. Example: The Sales and Service folders are given download only permissions. While the Accounting and Warranty folders are given upload/download permissions.

1.2 Do I need a secure FTP site?
All FTP Worldwide FTP sites are secure in that they require all users to have a login name and password to gain access to any of our FTP sites. And all our servers are behind firewalls with the latest intrusion and brute force protections. Our Secure FTP sites, however, go one step further by protecting the files while they are being transferred across the internet. When the files are being transferred, they are encrypted so that even if a hacker somehow downloads them they are not readable. Who needs a Secure FTP site? (Most businesses do not require a Secure FTP site, unless it is required by law or corporate policy. The choice is really up to the individual customer.)

1. Businesses transferring credit card information.
2. Financial institutions.
3. Anyone transferring personal records or any type of personal information.
4. Businesses transferring or transcribing Medical records. See HIPAA ready.
5. Public or private institutions handling classified information.
6. Anyone with sensitive copyright or patented information.
7. Companies who need to protect their designs or other types of sensitive or timely information.

1.3 Is FTP Worldwide HIPAA compliant?
FTP Worldwide is HIPAA ready to meet your HIPAA compliancy requirements for transferring sensitive medical files. We serve many, medical offices and transcription agencies within the medical industry that must be HIPAA compliant. We meet HIPAA's guidelines as it pertains to our service. For detailed HIPAA information you can visit the HIPAA compliance website.

• All our servers are located in data centers that are secured and maintained by 24/7 support staff.
• All our FTP servers are protected by the latest state of the art firewalls, intrusion and brute force protection.
• All of our FTP Servers run on Linux operating systems for maximum stability and intrusion protection.
• All our FTP shared servers with FTP sites do not accept anonymous FTP.
• FTP User names and passwords are required to access our FTP servers.
• 128-bit transfer encryption for all Secure FTP sites. All files transferred to and from a secure ftp site are encrypted over the internet.
• FTP over HTTPS (SSL) - requires the use of the FTP Worldwide browser- based java applet. This means no one can access a secure FTP site with any other FTP secure software client adding to the overall security.
• FTPS Wrapper available for external ftp clients.
• SFTP over SSH available.
• Many medical transcription companies use FTP Worldwide to transfer voice and text files on a daily basis.

1.4 I tried your Demo but it will only let me download. Why can't I upload?
The Demo was set up to allow downloads only to prevent people from abusing the Demo and trying to transfer their files.

1.5 What does "File Capacity" mean in your plans on the web site?
The file capacity limit of the FTP sites is the total amount of data that can be loaded on your FTP site at any given time. Once the data is removed, you can continue to upload data as long as you don't exceed your FTP site capacity (or increase your plan size).

1.6 What does “Number of Users” mean in the plan name?
The Number of Users in any plan is the number of individual usernames and passwords you can create for a specific FTP plan in addition to the admin id and password. If you provide the same user id and password to two or more people, that still counts as one user.

1.7 Are there limits on a file transfer size?
No, unlike most FTP transfer services that have a 2Gig maximum file transfer size, FTP Worldwide does not restrict the size of a transfer. The only limit is the actual capacity of the FTP site.

1.8 Can I use anonymous-FTP?
No, for security and privacy reasons, anonymous FTP is not allowed.

1.9 Will my users require additional software?
No, there is no additional software required by your users. FTP Worldwide provides a web based FTP Client for you and your users. JAVA may need to be activated or updated, but most computers already have JAVA installed.

1.10 What if I don't see the FTP plan size I need on your web site?
We do have larger plans available and we can customize a plan to meet your specific needs. If you do not see a plan that will neet your requirements give FTP Worldwide Sales a call at 800-781-6862. Or go to "Custom Hosting" on our web site, http://www.ftpworldwide.com/customhosting.html.

1.11 Can I purchase additional disk space?
Yes, each account is fully scalable. You can always upgrade your site plan at anytime. Any additional cost will automatically be prorated.

1.12 Can I send a file to more than one user?
Yes. You can send a file to as many users as you have provided Ids and Passwords, to access the file.

1.13 How many simultaneous connections can I have on my site?
Simultaneous connections are virtually unlimited. The only restriction would be the number of users/directories that can be created in an account.

1.14 Will my users be password protected?
All your users will be password protected by you. You will have total control of your site.

1.15 How long will it take to set up my account?
Your account will normally be set up within a half hour of placing your order.

1.16 Do you require credit cards?
The accepted form of payment is with a credit card. For semi-annual and annual plans, a purchase order / invoice is an option.

1.17 What other charges are incurred when using the FTP site?
You only pay one flat rate with FTP Worldwide because your site has unlimited transfers. Most FTP sites have additional charges based on the amount of actual file transfers. (bandwidth usage).

1.18 If a transfer is interrupted, will it pick up where it was dropped or do I have to start over?
FTP Worldwide web based FTP client will resume the broken transfer. This feature eliminates the need to start the transfer from the beginning.

1.19 Do you provide backups or file storage?
Currently, we offer FTP Hosting only, which provides a throughput for data. Since you would have a local copy of all your data, account file backups are usually not necessary. Data storage is normally stored locally, since a local external drive is a more economical solution. We are looking into providing customer data backup for users wishing to have "offsite backup".

1.20 Do you do web hosting?
No. In an effort to maintain the highest level of productivity, all our servers are strictly used for FTP hosting. We do not host websites.

1.21 Will your FTP service work in countries outside of North America?
Yes. As long as you have access to the internet your users should be able to access our FTP service from any computer. The local ISP for that location will determine the transfer rate speed available. You can actually test the download speed by clicking on the "FTP Client Demo" at: http://www.ftpworldwide.com/ftpclientdemo/index.php.

1.22 Do your FTP services offer FTP interfaces in languages other than English?
Yes, please contact sales@ftpworldwide.com with your language request for determination of its availability.

1.23 What kind of technical support do you provide?
FTP Worldwide provides live support. Not a message saying we will get back to you. But highly trained support staff, from 8:00am to 8:00pm (Monday thru Friday). Staff is also on call 24/7. This level of support is virtually unheard of. Don’t believe it? Give us a call and see for yourself. We will be happy to answer any questions you may have.

1.24 Why should I choose FTP Worldwide?
FTP Worldwide offers the greatest selection of FTP plans for you to choose from, at the best value. And supported by the finest and friendliest support team available. See our testimonials at: http://www.ftpworldwide.com/testimonials.html.

2.1 What is a FTP Client?
A FTP Client provides the channel to transfer your files to and from your users. Our web based FTP Client provides all the software for you and your users.

2.2 What do the Premium Plans offer over the Select Plans?
With a dedicated IP address you can use your own domain name, assign multiple users to multiple directories, and assign individual directory permissions.

2.3 What is an IP address?
An IP (Internet Protocol) Address is a numeric number assigned for the purpose of delivering files and other information from one computer to another.

2.4 Why would I need a dedicated IP address?
A dedicated IP address allows you to use your own domain name by way of an A Record, if you choose. See FTP Premium Hosting Plans at: http://www.ftpworldwide.com/premiumhosting.html.

2.5 What is a virtual FTP Service?
This service allows User Ids to have access to multiple directories and function within their own virtual environment on a server. Our Premium plans include this service.

2.6 Can I assign directories different permissions?
Yes. With a Premium plan you can assign different directory permissions to each virtual directory.

2.7 Can I assign multiple users to multiple directories?
Yes. With a premium plan you can assign multiple users multiple directories.

2.8 How much control do I have of my site?
With FTP Worldwide, you have total control of your site. Depending on the plan you select, you can add/delete users, assign passwords, add /delete directories, and change/upgrade your plan.

2.9 Can I monitor my site activity?
Yes. You can monitor your site's transfer usage and file storage availability.

2.10 What is a SSL Certificate?
SSL security protocol provides data encryption, server authentication, message integrity, and optional client authentication for a TCP/IP connection. FTP Worldwide uses SSL 128-bit Encryption through HTTPS to assure secure transfer capability.

2.11 What is FTP Secure?
FTP Secure provides you the additional security of wrapping your data in 128-bit encryption as it moves across the internet.

2.12 Can I customize the FTP web based interface?
Yes. For an additional charge you can give your site your own look and feel. Send requests to: sales@ftpworldwide.com.

2.13 Do you offer Automated File Deletion on your FTP sites?
Yes. For an additional one-time charge this service is available. Contact Sales at FTP Worldwide for detailed information at 800-781-6862. Or email sales@ftpworldwide.com.

2.14 Can we create our own scripts and cronjobs on the system?
For security and privacy reasons, we can not allow customers root access on our servers, shared or dedicated. However, depending on what type of scripts/cronjobs you are desiring, we can review the request on a case by case basis. Keep in mind, most scripts are maintained outside our FTP servers on your computers/servers or your clients. Our FTP servers are merely a throughput conduit.

2.15 Do you offer File Arrival Notification when files are uploaded to your FTP sites?
Yes. For an additional charge this service is available. Contact Sales at FTP Worldwide for detailed information at 800-781-6862. Or email sales@ftpworldwide.com.

2.16 Can I use 3rd party FTP software with your service instead of the web based FTP Client you provide with your service?
Yes. Our FTP service will work with other FTP software. However, we only support the FTP web site provided as part of our service. If you have a secure site, using a 3rd party client will by-pass your secure connection.

2.17 Can PGP/GPG keys be used with your FTP service?
Yes. These keys are managed and created in your local environment, so they can be transferred through our FTP service. Since the FTP service is strictly a pass-through and does not do any file manipulation.

2.18 Is the FTP site compatible with the AOL browser?
Yes. the FTP web site was tested with AOL client 8.0 NOTE: In order to run the FTP site in AOL, Parental Controls have to be set to Adult (18+) or Mature Teen (16-17).

2.19 What are system requirements on the client's side?
All configurations below require Internet connection. These are recommended hardware requirements: Windows Computers: Windows 95/98/NT/ME/2000/XP/Vista, Pentium or AMD 166Mhz, 64 Megs of Ram, 20 Megs of Hard Disk Space Apple Computers: MacOS 8.X - 10.2, G3 Processor or higher, 64 Megs of Ram, 20 Megs of Hard Disk Space Linux Computers: Linux Kernel 2.0.X, KDE or GNOME desktop, Pentium or AMD 166Mhz, 64 Megs of Ram, 20 Megs of Hard Disk Space, Graphic Terminal

2.20 Will the FTP site run on my Macintosh?
The FTP applet has been designed to work on all Macintosh computers. If Java needs to be updated, follow these instructions. Mac OS X users will require version 10.1 or higher. There should be no need to install any additional software. If Java updates are needed they can be downloaded by going to your Software Updates on your Macintosh. Classic Mac users need to have the MRJ (Macintosh Runtime for Java) installed. If you do not, you can download it from http://developer.apple.com/Java/download.html

• Internet Explorer users: You will have to use Internet Explorer 4.0 or higher to run the applet. We recommend IE 5.0 or later. You will also have to enable (MRJ) in IE preferences.
• Netscape Users: If you are using Netscape 4.76 or earlier, you will need the MRJ Plugin for Netscape. Visit http://www-archive.mozilla.org/oji/MRJPlugin.html to learn how to download, install and configure the MRJ Plugin for Netscape.

MacBinary Support can automatically convert all Mac files into a MacBinary format. MacBinary format is Internet friendly and allows all Mac files to be transferred to other platforms without any problems.